Woman in a yellow jacket sitting in tall grass, looking at her phone under a blue sky.
Woman lying in the grass, taking a photo upward with a white compact camera.
Close-up of a trail runner's legs mid-stride on a grassy hillside under a clear blue sky.
Woman in a yellow jacket sitting in tall grass, looking at her phone under a blue sky.
Woman lying in the grass, taking a photo upward with a white compact camera.
Close-up of a trail runner's legs mid-stride on a grassy hillside under a clear blue sky.
Woman in a yellow jacket sitting in tall grass, looking at her phone under a blue sky.
Woman lying in the grass, taking a photo upward with a white compact camera.
Close-up of a trail runner's legs mid-stride on a grassy hillside under a clear blue sky.

Backed by

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Book a demo

Learn more about Saru

Learn more about Saru

Backed by

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Book a demo

Learn more about Saru

Learn more about Saru

Backed by

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Book a demo

Learn more about Saru

Learn more about Saru

The first purchase is just the beginning

Hear

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

See

Understand the person behind the message. Bring their purchase, preferences, and conversation history into view

Speak

Respond with something useful. Answer questions, resolve issues, and follow up with care that feels personal

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered
What Saru sees
Cream linen shirt hanging from a branch.
Relaxed Linen Shirt
Delivered today · Order 2841
Size M
Usually buys L
Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →
Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Hear

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

See

Understand the person behind the message. Bring their purchase, preferences, and conversation history into view

Speak

Respond with something useful. Answer questions, resolve issues, and follow up with care that feels personal

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered
What Saru sees
Cream linen shirt hanging from a branch.
Relaxed Linen Shirt
Delivered today · Order 2841
Size M
Usually buys L
Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →
Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Hear

See

Speak

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered
What Saru sees
Cream linen shirt hanging from a branch.
Relaxed Linen Shirt
Delivered today · Order 2841
Size M
Usually buys L
Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →
Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Built and backed by

a16z speedrun
Salesforce
J.P. Morgan
Harvard Business School
University of California, Berkeley
OP Labs
H.I.G. Capital

...more conversions when you reply within a minute

Interest fades fast once a customer reaches out. Saru replies in seconds, so every question has a chance to become a sale.

Book a demo

Book a demo

...more conversions when you reply within a minute

Interest fades fast once a customer reaches out. Saru replies in seconds, so every question has a chance to become a sale.

Book a demo

Book a demo

...more conversions when you reply within a minute

Interest fades fast once a customer reaches out. Saru replies in seconds, so every question has a chance to become a sale.

Book a demo

Book a demo

The conversation is the storefront

No app, no login, no survey link. Customers text the way they already do and get an answer in your brand’s voice, in seconds

See how it works

Checkout in thread

Exchanges and swaps

Bookings

Store locator

Product advice

Restock alerts

Your story, your voice

Member invites

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Lisa

iMessage

Checkout in thread

Exchanges and swaps

Bookings

Store locator

Product advice

Restock alerts

Your story, your voice

Member invites

Checkout in thread

From “I’ll take that” to paid, without leaving the message

Exchanges and swaps

A return becomes a reorder. The size or scent that fits ships instead

Bookings

Private appointments, fittings and tastings, booked mid-chat

Store locator

Finds the nearest store and sends the address

Product advice

Pairings, fit and recommendations based on what they tell you

Restock alerts

A heads-up when their item is back, timed to them

Your story, your voice

Answers about the brand, the founders and the product, in your tone

Member invites

Rewards and community events for regulars, no blast needed

Checkout in thread

From “I’ll take that” to paid, without leaving the message

Exchanges and swaps

A return becomes a reorder. The size or scent that fits ships instead

Bookings

Private appointments, fittings and tastings, booked mid-chat

Store locator

Finds the nearest store and sends the address

Product advice

Pairings, fit and recommendations based on what they tell you

Restock alerts

A heads-up when their item is back, timed to them

Your story, your voice

Answers about the brand, the founders and the product, in your tone

Member invites

Rewards and community events for regulars, no blast needed

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Lisa

iMessage

9:41

Woman laughing in the sun with her hands in her hair and a red flower between her teeth.

Lisa

iMessage

One thread, your data

iMessage, Instagram, WhatsApp, TikTok share one customer profile. Your brand owns every conversation

See how it works

Organization

Saru Skin

T

Tarun

Sign out

tarun@withsaru.com

JM
Jess M.
Customer 4821 · Brooklyn
iMessage
Instagram
WhatsApp
TikTok

Organization

Saru Skin

T

Tarun

Sign out

tarun@withsaru.com

JM
Jess M.
Customer 4821 · Brooklyn
iMessage
Instagram
WhatsApp
TikTok

Organization

Saru Skin

T

Tarun

Sign out

tarun@withsaru.com

JM
Jess M.
Customer 4821 · Brooklyn
iMessage
Instagram
WhatsApp
TikTok

They start the conversation... Or we do

Customers reach you where they already are. Once they’re in, the loop keeps going.

Book a demo

They start the conversation... Or we do

Customers reach you where they already are. Once they’re in, the loop keeps going.

Book a demo

Cloud CleanserOrder 2841
Shipped
Out for delivery
Delivered

We text first after delivery

The moment their order lands, Saru checks in on whichever messaging app they already use

saruskin.com/cloud-cleanser
Saru Skin
Tube of gel facial cleanser on a cream background.
Cloud Cleanser$28
Text us

Text us on the site

Questions get answered and the cart gets built right in the thread

saruskin
Saru Skin Cloud Cleanser1,189
maya.c is this good for dry skin?
✓ Saru replied by DM
jordanlee obsessed with this texture
priya.s do you ship to Canada?
→ To Saru

A DM or comment on social

Instagram and TikTok messages and comments land in the same thread, so no question goes unanswered

Cloud CleanserOrder 2841
Shipped
Out for delivery
Delivered

We text first after delivery

The moment their order lands, Saru checks in on whichever messaging app they already use

saruskin.com/cloud-cleanser
Saru Skin
Tube of gel facial cleanser on a cream background.
Cloud Cleanser$28
Text us

Text us on the site

Questions get answered and the cart gets built right in the thread

saruskin
Saru Skin Cloud Cleanser1,189
maya.c is this good for dry skin?
✓ Saru replied by DM
jordanlee obsessed with this texture
priya.s do you ship to Canada?
→ To Saru

A DM or comment on social

Instagram and TikTok messages and comments land in the same thread, so no question goes unanswered

Young man in a rust jacket checking his phone as he walks through a busy city crowd.

Works alongside the tools you use

Saru connects to Shopify, Klaviyo, Zendesk and the rest of your stack, from helpdesk and SMS to shipping, email and analytics.

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

  • Shippo

  • Gmail

  • Freshdesk

  • Google Analytics

  • Omnisend

  • Help Scout

  • Google Ads

  • Outlook

  • Google Calendar

  • Hyperagent

  • Klaviyo

  • Attentive

  • Gorgias

See it in the thread

These brands already run on Saru. Send a text and see what a real conversation feels like

Elaichi

Text them

Text them

Prest

Text them

Text them

A glass of milky chai beside a phone on a colourful blanket.
A smiling woman holding a smartphone outdoors.
A woman in a denim jacket reading her phone outdoors.
A woman in a cream trench coat and black boots.

See it in the thread

These brands already run on Saru. Send a text and see what a real conversation feels like

Elaichi

Text them

Text them

Prest

Text them

Text them

A glass of milky chai beside a phone on a colourful blanket.
A smiling woman holding a smartphone outdoors.
A woman in a denim jacket reading her phone outdoors.
A woman in a cream trench coat and black boots.

See it in the thread

These brands already run on Saru. Send a text and see what a real conversation feels like

Elaichi

Text them

Text them

Prest

Text them

Text them

A glass of milky chai beside a phone on a colourful blanket.
A smiling woman holding a smartphone outdoors.
A woman in a denim jacket reading her phone outdoors.
A woman in a cream trench coat and black boots.

Results you can put a number on

We track what matters to the business, not message counts

Book a demo

Results you can put a number on

We track what matters to the business, not message counts

Book a demo

Revenue through text checkout

$0last 7 weeks

Revenue through text checkout

Orders placed directly in the conversation

Repeat purchase rate

0%+13 pts vs holdout
With Saru · 41%Holdout · 28%

Retention vs. holdout

Repeat purchase rates against customers without Saru

Lifetime value

1.5×higher lifetime value
Talk to Saru$0
Don’t$0

LTV

Lifetime value of customers who talk to Saru

Aerial view of a lone hiker crossing a green mountain slope.

Subscription conversion

0%of one-off buyers subscribed

Subscription conversion

One-off buyers who move to a subscription

Revenue through text checkout

$0last 7 weeks

Revenue through text checkout

Orders placed directly in the conversation

Repeat purchase rate

0%+13 pts vs holdout
With Saru · 41%Holdout · 28%

Retention vs. holdout

Repeat purchase rates against customers without Saru

Lifetime value

1.5×higher lifetime value
Talk to Saru$0
Don’t$0

LTV

Lifetime value of customers who talk to Saru

Aerial view of a lone hiker crossing a green mountain slope.

Subscription conversion

0%of one-off buyers subscribed

Subscription conversion

One-off buyers who move to a subscription

Don’t leave your customers on read

Book a demo

Book a demo

Home

Home

The Problem

Thread

Data

Onboarding

Chat Now

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Customer

Brand

Use Cases

Setup

Contact

Get in touch

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Privacy Policy

© 2026 Saru. All rights reserved.

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